Question 1

How do I reset my password?

Accepted Answer

To reset your password, follow these simple steps:

If you don't receive the email within a few minutes, check your spam folder or contact support.

Question 2

Can I get a refund for a course?

Accepted Answer

Yes! We offer a 30-day money-back guarantee on all courses. To request a refund:

Refunds are processed within 5-10 business days to your original payment method.

Question 3

How do I download course videos for offline viewing?

Accepted Answer

Our mobile app allows you to download course videos for offline viewing:

Note: Downloads are only available through the mobile app and are encrypted for security.

Question 4

Do I get a certificate after completing a course?

Accepted Answer

Yes! Upon completing a course, you'll receive a certificate of completion that you can:

Certificates are automatically generated once you complete all course requirements.

Question 5

How do I create my first course?

Accepted Answer

Creating your first course is easy! Follow these steps:

Our course creation wizard will guide you through each step of the process.

Question 6

How and when do I get paid?

Accepted Answer

Instructors are paid monthly via direct deposit or PayPal. Here's how it works:

Update your payment details in the Instructor Dashboard under "Revenue & Payments".

Question 7

What equipment do I need to create courses?

Accepted Answer

You don't need expensive equipment to start! Here are the basics:

Focus on clear audio and good lighting - these matter more than expensive cameras!

Question 8

How can I promote my courses?

Accepted Answer

Boost your course sales with these promotion strategies:

Check out our Marketing Hub for more detailed strategies and templates.

Student Help Center

Frequently Asked Questions